Our return policy lasts 7 days from the day of receiving the products.

You must initiate a Return Request within 7 days from the date of the product's arrival. To be eligible, the product must be unused and in the same condition that you received it and with its original packaging. All product return requests are subject to evaluation by our Customer Care team. Our CC team will help guide you through the return process.

Not sure if I'm eligible for product return? Here are a few eligible reasons for returns:

- Damaged/defective product

- Wrong product received

Reach out to our CCare team at customercare@therosealex.com to inquire about your return eligibility.

To begin the return process: Please reach out to our Customer Care team at customercare@therosealex.com

Please do not send your purchase back to the manufacturer!

Keep in mind that Rose A + Company has the right to deny and return any items to sender that do not meet these conditions. We do not offer exchanges. We only offer refunds in the form of store credit. All objects, sale, custom, and discounted products are final sales. We do not offer price protection for any orders placed before the start of a sale.

What if I miss the 7-day return threshold? If 7 days have gone by since you received your items, we cannot offer you a return or store credit.

What if my order is lost or stolen? We are not responsible for lost/stolen or mail delivered to the wrong address. The customer is responsible for entering the correct shipping address when placing an order. Any returned mail will be subject to returned shipping fees.